Vape Products Return Policy
After the receipt of your order, we offer a 5-day return policy on any DOA (dead on arrival) or unused items, factory sealed in the manufacturer's original packaging. Please inspect and test all products upon receipt. The 5-day return window begins regardless of whether the products were opened or not. Returns that are not DOA or manufacturer defect may be subject to a 15% return processing fee plus the original cost of shipping when shipping was free.
Please note that we may request for you to email photos and/or a video of damaged or defective merchandise prior to sending the items back. We may also email you with troubleshooting steps to assist you in avoiding any return processing fees.
5 DAY RETURN POLICY
Any/all items purchased from Discount Vape Pen must meet the following requirements to be eligible for a refund or exchange:
- Item(s) must be in original, brand new condition.
- Return must include a Return Authorization (RMA) number which can be acquired by filling out the return form below.
- Item(s) must be shipped back within 5 days of receiving a return RMA number.
- Package must have RMA number Clearly written on package. We are not responsible for packages returned without RMA number
You may not return consumable items. This includes, but is not limited to: liquid products, coils/pods, disposable vapes, cartridges, and batteries. Any item deemed consumable is non refundable.
You will be responsible for shipping charges for non defective returns. All expedited shipping charges are NON REFUNDABLE. When your original shipping was free, our cost of shipping your order will be deducted from your refunded amount.
A 15% return processing fee may be applied if:
1. Returns are opened and/or non defective.
2. Returns show signs of physical damage or user error that could have caused the defect.
3. Customer or shipper refuses package and items are returned to sender.
4. Defect reason stated is not present upon return evaluation or is solved with simple troubleshooting steps.
Dry Herb/ Wax Devices:
Because of the media intended for use in these vapes, all sales of Dry Herb/ Concentrate devices are final. The only returns accepted from Dry herb/ concentrate Vape Sales will be those that are DOA (Dead on Arrival) or manufacturer defect. If you ship your item back containing any form of media the return will receive a 15% return processing fee plus the original cost of shipping when shipping was free.
Order Cancellation Policy
Please submit a cancellation request on our cancelation policy page.
We do not guarantee that our parts and products are compatible with those of other manufacturers or suppliers.
If you have any further questions, please contact us via email at [email protected]