Frequently Asked Questions
Discount Vape Pen accepts VISA, MasterCard, American Express, and Discover Card.
Signed into effect in December 2020, the PACT Act has been extended to cover all electronic nicotine delivery systems (ENDs) from March 2021. This includes e-cigarettes and vaping products. As per the new PACT ACT, all packages containing ENDS products will require Adult Signature verification with government-issued ID upon delivery.
Discount Vape Pen is currently only offering domestic shipping in the United States.
| SHIPPING RATES | |||
|---|---|---|---|
| ORDER AMOUNT (PRE TAX) | SHIPPING COST (STANDARD 1-7 DAYS) | (EXPEDITED 1-3 DAYS) | (EXPRESS 1-2 DAYS) |
| OVER $125 | FREE | $11.99 | $19.99 |
| $80 - $125 | $2.99 | $11.99 | $19.99 |
| $50 - $80 | $4.99 | $11.99 | $19.99 |
| UNDER $50 | $9.99 | $11.99 | $19.99 |
| SMOKE SHOP SHIPPING RATES | |||
|---|---|---|---|
| ORDER AMOUNT (PRE TAX) | SHIPPING COST (STANDARD 1-7 DAYS) | (EXPEDITED 1-4 DAYS) | (EXPRESS 1-2 DAYS) |
| OVER $30 | FREE | $8.75 | $24.75 |
| UNDER $30 | $3.89 | $8.75 | $24.75 |
All orders received before 3pm (EST) Monday – Friday will be shipped out on the SAME DAY! Orders received after 3pm will be shipped out on the following business day. Orders received after 3pm on Friday and all orders received on Saturday and Sunday will be shipped out on Monday. If Monday is a holiday, orders will be shipped on the following business day.
Standard (1-5 business days)
Expedited (1-3 business days)
Express(1-2 business days)
If you would like to request a refund or an exchange please read our Return Policy and fill out the Return Form on that page. We will get back to you within 48 hours with more information and instructions.
If you would like to request a refund or an exchange please read our Return Policy and fill out the Return Form on that page. We will get back to you within 48 hours with more information and instructions.
When an order is received with a shipping address that is different from a billing address or an improper billing address, an order may be placed on hold. We do this in order to keep your card and bank information safe. You will receive a call and or an email from a representative at Discount Vape Pen asking you to verify certain information. Once the information is verified, your order will begin to process and will be shipped out.
Unfortunately, we have noticed that USPS does not always update their tracking when items are received at the post office. This is an ongoing issue with the Postal Service. However, we do always stick to our Same Day Shipping policy. If you see that “Pre-Shipment Information” has been sent to USPS you can be assured that it was dropped off at the post office. Most times when this happens, you will notice that the tracking is only updated right before the package is delivered. In the event that your package is taking longer then usual, please feel free to email us at [email protected] or fill out a contact form.
Why Age Verification?
Age Verification is now a federal and state legal requirement to purchase tobacco and vape products online. Before your order can be shipped, you will need to validate that you are of legal age to purchase tobacco products in your given state.
You can find the minimum age requirements for your state here.
What is BlueCheck?
BlueCheck is an age and identity verification company based in Austin, TX.
They provide age verification for this site as well as many other popular tobacco retailers. Their software allows online businesses to meet compliance with US federal state regulations while providing a safe and secure way for customers to verify.
You can find more information about BlueCheck here.
How Does BlueCheck Work?
- BlueCheck uses the information entered at checkout to automatically and instantly verify most customers when they place an order.
- If additional information is needed to complete age verification a BlueCheck pop up will appear during checkout and ask you to "Complete age verification".
- Once age verification has been completed you will be notified by BlueCheck via the pop up or by email, and your order will be moved onto fulfillment.
Why do I have to submit the last four of my SSN?
If additional information is needed to complete age verification, you may be asked to submit the last four digits of your social security number. This information is neither stored nor shared by BlueCheck and is solely used to attempt an automatic age verification.
BlueCheck uses the last four digits of your social security number because it is a very reliable, secure, and unique identifier that can be used to authenticate your age.
Why am I being asked for a photo ID?
If additional information is needed to complete age verification, you may be asked to submit clear photos of yourself holding your ID and a photo of your ID. It is important that your photos meet these requirements otherwise BlueCheck will be unable to confirm your age.
Photos are only reviewed by trained BlueCheck staff, based in Austin Texas. Photos are used for the sole purpose of completing age verification and are securely transmitted via an encrypted protocol. Once verified all photos are removed from online servers.
Why isn't my photo ID be accepted?
Please make sure that when you submit a photo ID that it matches the name on your order. BlueCheck will not accept another person's ID, even if valid, for your order.
Make sure that all photos submitted to BlueCheck are clear and legible. It is important that BlueCheck staff can see and read the information on your ID.
Who do I contact if I'm having trouble with age verification?
If you are having trouble with age verification or need help verifying your age you can contact BlueCheck support at [email protected]
If you want to cancel an order, you must submit a CANCELLATION REQUEST form within 12 hours of the order being placed. Click here to submit a request.
Please Note: In an effort to process and ship orders as quickly as possible in accordance with our SAME DAY SHIPPING promise, we cannot guarantee that your cancellation request will be accepted. Because of our "Fast and Free" shipping process, your order may have already been processed and shipped by the time you submit a cancellation request. If this is the case, you will need to follow through with the normal return policy as stated on our return policy page.
Cancelled orders are subject to a 7% restocking fee due to the credit card processing and age verification fees incurred in the process of taking your order. This means that if your cancellation request is accepted, you will receive a refund minus 7% of the total order value. For example, if your order was $20, you will receive a refund in the amount of $18.60.
Route Package Protection covers lost, stolen, and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items Route will cover.
To add Route + Shipping Protection coverage to your order, toggle the button "on" (as shown in the image below) in the Shipping Information stage of checkout.
Note: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.
When replacing an item, Route covers the subtotal of the order, the Route premium, shipping costs, and taxes. Route does not pay custom/duty fees.
