What does “Fast and Free Shipping” mean?
At Discount Vape Pen, WE PROVIDE FREE SHIPPING ON ORDERS OVER $25. We provide same day shipping for orders received, processed and verified by 4:00 P.M. ET (Eastern Time) Monday – Friday. Orders received after these times will be processed the next business day.
We process orders from 8:30AM ET – 4PM ET on weekdays and 8:30AM ET – 12PM on Saturdays.
We do not process orders on Sunday and major U.S holidays.
We ship to all 50 States in the U.S, Puerto Rico, APO and FPO addresses.
All orders are shipped from Roselle NJ, 07203.
Discount Vape Pen Provides expedited shipping services through USPS at additional charge. We do not guarantee transit times and shipping fees are nonrefundable through us. However, the shipping methods listed below are guaranteed directly through USPS with certain exceptions. These exceptions are usually weather delays and failed delivery attempts. For more information, please contact USPS directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier.
USPS First Class Mail (2-7 business days) – $3.25
USPS: Priority Mail(1-4 business days) – $7.10
USPS: Priority Mail Express(1-2 business days depending on location in US) – $24.70
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the “my account”.
Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office.
USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately these errors are out of our control and we are not responsible for errors or delays by USPS.
Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. Orders that are returned to sender will be canceled and refunded minus the cost of shipping (when shipping was free) and a 15% processing fee.
Lost & Undelivered Packages:
A package will be considered “Lost” after 15 business days have elapsed from the date of its initial mailing. If you have not received your package after 15 business days, we will either refund or reship your order. Please contact firstname.lastname@example.org if you notice that your order has not been delivered by the expected delivery date.
Stolen packages are not the responsibility of Discount Vape Pen, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. Furthermore, once the status of the tracking has been updated to “delivered” Discount Vape Pen is no longer responsible and will take no further action.
Canceling and Altering Orders:
Please contact our Customer Service Team at email@example.com immediately if you wish to make a change to your order.
Due to the volume of orders Discountvapepen.com receives and in our efforts to provide the most expedient service to our customers, once an order has been placed, we cannot guarantee that it can be altered, changed, or canceled upon your request.
How are replacement parts shipped?
ALL replacement shipments and warranty shipments are shipped using USPS First Class Mail.