Shipping and Handling
At Discount Vape Pen, WE PROVIDE FREE SHIPPING ON VAPE ORDERS OVER $125 and FREE shipping on smoke shop items over $30. We provide same day shipping for orders received, processed and verified by 3:00 P.M. ET (Eastern Time) Monday – Friday. Orders received after these times will be processed the next business day.
We process orders from 8:30AM ET – 3PM ET on weekdays and 8:30AM ET – 12PM on Saturdays.
We do not process orders on Sunday and major U.S holidays.
We ship to most states in the continental US. We are not shipping to Alaska, Hawaii or FPO/APO addresses.
All orders are shipped from Roselle NJ, 07203.
Once your order has been shipped, the tracking number will be sent to the email address registered to your account.
Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. Orders that are returned to sender will be canceled and refunded minus the cost of shipping (when shipping was free) and a 15% processing fee.
Lost & Undelivered Packages:
A package will be considered “Lost” after 15 business days have elapsed from the date of its initial mailing. If you have not received your package after 15 business days, we will either refund or reship your order. Please contact [email protected] if you notice that your order has not been delivered by the expected delivery date. For order with Route + Shipping Protection, scroll down to the “Route Package Protection Policy” section.
Stolen packages are not the responsibility of Discount Vape Pen, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. Furthermore, once the status of the tracking has been updated to “delivered” Discount Vape Pen is no longer responsible and will take no further action.
Canceling and Altering Orders:
Please contact our Customer Service Team at [email protected] immediately if you wish to make a change to your order.
Due to the volume of orders Discountvapepen.com receives and in our efforts to provide the most expedient service to our customers, once an order has been placed, we cannot guarantee that it can be altered, changed, or canceled upon your request.
How are replacement parts shipped?
ALL replacement shipments will be shipped through the same carrier that delivered your initial order.
ROUTE PACKAGE PROTECTION POLICY
Route Package Protection covers lost, stolen, and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items Route will cover. To file a shipping claim on an order with Route + Shipping Protection, click here.
Note: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.